Help

Questions, problems, or a photo on a wall that shouldn't be there? Write to nickyy8535@gmail.com.

Joining a wall: open the invite link you were sent and sign in. An email invitation lets in whoever signs in with that address, and a friend's invitation waits in Walls, under Invitations. On an iPhone, the link opens in the Memories in Memories app. Without the app, the page offers it: tap Get the app (this copies the link), then open the app, tap Paste and sign in. If the app shows no Paste button, go back to the page and tap Open it.
Public and private walls: anyone signed in can see a public wall: its name, its photos and who's on it, from the profiles of the people on it or with its link. Only the people on a private wall can see it. On either, only people invited can add photos, comment or see comments. A new wall is public unless you turn off Public when you make it: on the website in Walls, under New wall; in the iPhone app from version 2.2, with + in Walls. To change it later, open the wall, then People: under Who can see this wall, the wall's owner has the Public switch. Going public asks first, as the photos other people added go with it, and everyone else on the wall who has notifications on is told (see Notifications); someone who has left the wall or been removed from it isn't, even if their photos are still on it. Everyone on the wall can read which it is there, and a public wall's row in Walls ends with “public”. Walls made before public walls went live on November 5, 2026 became public that day: their owners can make them private at any time, in People on the website or in the iPhone app from version 2.2, and anyone who added photos can remove their own, or write to us if they've left the wall and can't open it. After a wall goes private, a photo's web address already issued to someone keeps working for up to a week, photos they already saw can stay on their device for longer, and anyone can keep a copy of what they've seen. In older versions of the iPhone app, a new wall is private, People has no Public switch (use the website), no screen says that a wall is public (the notification still comes, if notifications are on), and someone who isn't on a public wall sees “This wall is private”.
Walls on profiles: a profile lists the person's public walls, and any wall you're both on, public or private. All walls shows them all, and Common walls narrows them to the walls you're both on (in the iPhone app from version 2.2). Tap or click one to open it. On a public wall you aren't on, you can look at its photos and who's on it, report a photo and block whoever added it, but not add photos or see comments. A photo you left there when you left the wall is still yours to remove, in its Photos, on the website or in the iPhone app from version 2.2 (Photos and then its list). If you can't open the wall, write to us. Your own profile lists all your walls, under Your walls.
Friends: in Walls, open Friends (in the iPhone app from version 2.1, the button beside + or the account menu) to find people by name or by their whole email address, or among the people on your walls, then Add friend: you're friends once they accept. Your profile shows your picture, your name, your friends and your walls (see Walls on profiles) to everyone who's signed in, never your whole email address, though an account with no name goes by the first part of it. To invite friends to a wall, open its People: Invite friends. To end a friendship, open their profile: Remove friend. They aren't told. A red number counts the friend requests waiting for your answer: on the website on Walls and its Friends row, and on Friends in the iPhone app (from version 2.1).
Comments: on a wall (in the iPhone app from version 2.1), Comments at the top (with how many there are) opens its comments, with a card for commenting on the photo that was on screen when you opened them. A photo's own comments also open from the speech bubble beside it in Photos, and in the iPhone app by pressing and holding the photo. Only the people on the wall see them, also on a public wall. To delete your comment (the wall's owner can delete any), click its ⋯ on the website, then Delete and Click again to delete; in the iPhone app, press and hold it or swipe it, then Delete and Tap again to delete. Report… and Block are there too, on other people's comments. Blocking someone hides their comments from you, also on a wall you own, though the others on it still see them: as its owner, delete theirs before you block them. Leaving a wall leaves your comments on it, and you can't delete them after that, so delete any you don't want to stay first. In older versions of the iPhone app, a comment's notification opens the wall, without its comments.
Notifications: they tell you when someone adds photos to a wall you're on, comments on it, joins it, leaves it or deletes it, when its owner makes it public, when its owner removes you, when a friend or someone on one of your walls invites you to a wall, when someone asks to be your friend, and when someone accepts your friend request. A comment's notification comes a minute or two after it's written, and several in a row from one person come as one, at most every 5 minutes. Deleting an account sends no notification, also not for the walls it owned. Notifications, in the iPhone app's account menu or in Walls on the website, turns them on or off on all your devices; Notifications for this wall, in People, turns them off for one wall. The one that says a wall went public (“Friends” is public now: anyone signed in can see it and its photos.) still needs Notifications on, but not Notifications for this wall: it comes at most once a day for each wall, also if you muted the wall or blocked its owner, because it's about who can see your photos and it names nobody. When the walls made before public walls went live became public on November 5, 2026, their owners were told too.
Removing your photos: open the wall, then Photos, and remove the ones you added; their comments go with them. Leaving a wall can take your photos with you.
Reporting a photo or a comment: press and hold the photo in the iPhone app, or use the flag beside it in a wall's photo list on the website, also on a public wall you aren't on (on a share link, the flag at the top); for a comment, see Comments. To block someone, use the same menu, Block on their invitation or friend request, People on the wall, or their profile; a block also ends a friendship. To report someone's name or picture, write to us.
Deleting your account: in the iPhone app from the account menu, or on the website in Walls.